Shipping Policy

Every order that leaves the vault is packed by hand, protected like a grail, and tracked from our door to yours. Here is exactly what to expect.

Processing Time

In stock orders are packed and dispatched within 2 business days. Orders placed after 2pm CT, on weekends, or on US holidays begin processing the next business day. During major drops and holiday peaks, processing can take up to 4 business days. You will receive a confirmation email when your order is placed and a second email with tracking the moment it ships.

All orders ship from our facility in Minnesota, United States.

Shipping Rates

Orders of $150 or more qualify for complimentary standard shipping. For orders under $150, rates are calculated at checkout based on weight and destination.

Service	Cost	Estimated Delivery
US Standard	[$X, or Free over $150]	3 to 7 business days
US Expedited	Calculated at checkout	2 to 3 business days
Canada	Calculated at checkout	7 to 14 business days
International	Calculated at checkout	10 to 21 business days

Delivery estimates begin once your order ships, not when it is placed. Estimates are provided by carriers and are not guaranteed.

Packaging

Every figure is double boxed with corner protection and void fill. High value statues ship in reinforced cartons and include shipping insurance. Trading cards and sealed product ship in rigid protective packaging. Boxes are discreet, with no product images on the outer carton.

Preorders

Preorder items are charged in full at checkout to lock your allocation. They ship immediately on release, with the release window listed on each product page. Release dates come from manufacturers and can shift; if a date moves, we will email you.

If your order contains both in stock and preorder items, the entire order ships together when the preorder releases. If you would like your in stock items sooner, please place them as a separate order.

Tracking

Every shipment includes tracking, sent to your email at dispatch. Tracking can take up to 24 hours to show its first scan. You can also view tracking on your order page under your account.

International Orders, Duties, and Taxes

We ship worldwide through tracked and insured carriers. Depending on your country, import duties and taxes are either collected at checkout or charged by your local customs office on delivery. Where they are not collected at checkout, they are the responsibility of the recipient. Customs inspections can add time beyond our delivery estimates and are outside our control.

Damaged, Lost, or Stolen Packages

If your order arrives damaged, email us photos of the outer box, the inner packaging, and the item within 48 hours of delivery. We will replace the item or issue a full refund, and we handle the carrier claim so you do not have to.

If tracking shows no movement for 10 business days (domestic) or 25 business days (international), contact us and we will open an investigation with the carrier and make it right. If tracking shows delivered but you cannot locate the package, check with household members and neighbors, then reach out within 5 days so we can help.

Address Changes and Cancellations

Need to change your shipping address or cancel? Contact us as soon as possible. We can update or cancel any order that has not yet been dispatched. Once a package is with the carrier, we are unable to redirect it. Orders returned to us due to an incorrect address can be reshipped at the buyer's expense or refunded minus original shipping.

Special Destinations

We ship to PO Boxes and APO or FPO addresses via US postal services. Oversized statues may not be eligible for these destinations; if so, we will contact you with options.

Questions

Reach us at [support@yourdomain.com] or through the contact page. We answer within one business day, seven days a week.

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