質問Need to know
Frequently asked questions
Are your figures authentic?
Yes. Every item is sourced from official distributors and inspected before shipping. Bootlegs never enter the vault.
How is my figure packaged?
Every order is double-boxed with corner protection and void fill. High value statues ship in reinforced cartons with insurance included.
Do you ship internationally?
Yes. We ship worldwide with tracked, insured carriers. Duties and taxes are calculated at checkout where supported.
How do preorders work?
You pay at checkout to lock your allocation. When the item releases it ships immediately with tracking. Release windows are listed on each product page.
What is your return policy?
Unopened items can be returned within 30 days. Items damaged in transit are replaced or refunded. Send photos within 48 hours of delivery.
Can you notify me about restocks?
Yes. On any sold out product, leave your email in the restock form and we'll email you the moment it returns.